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Platform users

Only a platform admin can add or remove operators and reset their two-factor.

  1. Choose Platform users in the sidebar. It lists everyone who can sign in to this portal, with their role and status. Admins can act; support operators can only read.

    Choose Platform users in the sidebar. It lists everyone who can sign in to this portal, with their role and status. Admins can act; support operators can only read.

  2. Choose Add operator. Enter a name and email, a temporary password to hand over, and a role: platform support (read-only) or platform admin.

    Choose Add operator. Enter a name and email, a temporary password to hand over, and a role: platform support (read-only) or platform admin.

  3. The new operator appears in the list. Use the role menu on their row to change their role, at any time.

    The new operator appears in the list. Use the role menu on their row to change their role, at any time.

  4. Reset 2FA clears an operator's two-factor setup, for example when they lose their phone. They sign in with their password next time and enrol again.

    Reset 2FA clears an operator's two-factor setup, for example when they lose their phone. They sign in with their password next time and enrol again.

  5. Remove takes portal access away immediately. Their audit history stays.

    Remove takes portal access away immediately. Their audit history stays.
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